Product Introduction: hk-basket.com offers a variety of fresh flowers and flower baskets.
Customization Service: Customers can choose specific flower combinations according to their needs.
Delivery Time: We promise to deliver within the date and time specified by the customer.
Delivery Area: Clearly specify the range of delivery areas and any potential restrictions. Additional charges may apply and will vary depending on the order form; we will discuss this with the customer first.
Flower Replacement: If the selected flowers are unavailable due to seasonal or supply issues, we will provide an equivalent or higher value substitute.
Customer Agreement: Replacements will be made without changing the overall design or color scheme.
Order Cancellation: Customers can cancel orders at least 3 days before delivery and receive a full refund.
Refund Conditions: Customers are entitled to a refund if we are unable to fulfill the order for reasons on our part.
Usage Norms: Using the services of hk-basket.com implies agreement to these terms of service.
Copyright Statement: All content within the website is owned by hk-basket.com and its parent company, prologic solutions limited.
Service Changes: We reserve the right to modify the terms of service at any time.
Exemption: We are not responsible for service interruptions or delays due to force majeure factors (such as typhoons and bad weather). Refunds will be provided in these situations.
Customer Service: Contact information for customer service is provided to address any questions or concerns.